About Klarna
We offer Klarna as a payment method to give you flexible ways to pay for your order. Klarna is a third‑party payments provider. When you choose Klarna at checkout, you enter into a payment agreement directly with Klarna, subject to Klarna’s own Consumer Terms and Privacy Policy.
Payment Options
- Pay in Full: Pay the total at checkout using Klarna.
- Pay in 3 / Pay in 4 (interest‑free): Split your purchase into equal instalments collected by Klarna on scheduled dates. Availability depends on your region and Klarna’s assessment.
- Financing: Longer‑term financing may be offered by Klarna in eligible regions, subject to a separate credit agreement with Klarna and a credit check.
Exact products (e.g., Pay in 3/4, Financing) vary by country and basket value. See Klarna for current availability.
Eligibility & Checks
- You must be at least the legal age of majority in your country and have a valid billing address and payment method.
- Klarna performs checks (including soft credit searches where applicable) to determine eligibility. These checks are conducted by Klarna, not by Hipeon.
- Approval is not guaranteed. If Klarna is unavailable, please choose another payment method.
Using Klarna at Checkout
- Select Klarna at payment.
- Choose your preferred Klarna option and complete the application with accurate, up‑to‑date details.
- Upon approval, Klarna will confirm your schedule and send you instructions in their app and by email.
Returns & Refunds
Refunds for orders paid via Klarna are handled by Hipeon in line with our Returns Policy. Once we process a refund, Klarna updates your payment schedule and issues any due refunds. For partial returns, remaining instalments may be adjusted by Klarna. Processing times may vary.
Late or Missed Payments
Payment reminders, late fees (where applicable), and collection practices are managed by Klarna under their terms. Please review Klarna’s guidance for your region: Klarna Help Center.
Disputes & Buyer Protection
If something isn’t right with your order, contact us first so we can help. You can also report an issue to Klarna in the Klarna app to pause your payments while it’s investigated. Klarna’s dispute process is separate from (and in addition to) your statutory rights.
Contact & Support
Hipeon
124 City Road
London
EC1V 2NX
Support@hipeon.com
Klarna customer support: Help Center | Klarna App
Legal & Regulatory
This page summarises how Klarna works on our store. It does not replace Klarna’s official terms, which govern your payment agreement with Klarna. By selecting Klarna, you accept Klarna’s terms for your region: Consumer Terms • Privacy Policy.