Support
This page explains the difference between promotional communications and service updates, how to adjust marketing preferences, and where to go if messages do not appear to match the choices you have made.
These cards explain how communication preferences usually work, why service updates may still arrive, and when it makes sense to escalate the issue to support.
Marketing messages
If you no longer want to receive marketing emails, newsletters, or promotional updates, the quickest route is usually the unsubscribe or preference link included in the message itself.
Service messages
Order confirmations, dispatch notifications, payment updates, and essential account-related messages are usually considered service communications. Those messages may still be sent when they are needed to complete or support an order.
Need help?
If you have already unsubscribed but still believe you are receiving the wrong type of communication, customer care can help review the issue and point you to the right next step.
Follow these steps to make the change as cleanly and quickly as possible.
For most promotional communications, the fastest and most accurate route is the link included at the bottom of the email or message. That normally updates the preference attached to that contact record directly.
Preference changes may not always take effect instantly across every system. A short delay can be normal, especially if a campaign was already in progress before the update was made.
If promotional communications continue beyond a reasonable time after unsubscribing, contact customer care with the email address involved and a short explanation of what is still arriving.
These are the communication-preference questions customers most often ask when they want to reduce or review messages from the store.
The quickest way is usually to use the unsubscribe link included in the marketing email itself. That route is designed specifically to update promotional communication preferences.
Order confirmations, dispatch messages, payment updates, and other essential service communications are usually separate from marketing preferences. Those messages may still be sent when they are necessary to support an order or account activity.
If you believe you are still receiving promotional messages after unsubscribing, contact customer care with the email address involved and an example of the message so the issue can be reviewed more clearly.
Use these pages if you need broader privacy information, direct support, or more general account and support guidance.
Data and consent
Use the privacy policy if you want broader information about how personal data, account information, and communication preferences are handled.
Direct support
If communication preferences do not appear to update correctly, customer care is the best direct route for help.
Quick answers
The FAQ covers orders, payments, delivery, returns, and other account-related support topics if your question is broader than marketing preferences alone.
