Delivery Information

Delivery guidance that feels easy to follow.

Use this page to understand delivery pricing, expected timing, and the destination-specific details customers usually want before checkout.

  • UK mainland from Β£3.49
  • Express from Β£4.99
  • Free UK mainland over Β£50
Contact customer care View FAQ

What to expect

The delivery details customers usually need first.

This page is designed to make delivery expectations clearer around price, timing, tracking, and support.

Clear pricing before checkout

Use the destination guide below to understand the typical delivery cost and timing before you place an order.

Tracked delivery where available

Most services include tracking or status updates so customers can follow their order after dispatch.

Support if your order needs help

If you need help with dispatch, delays, or location-specific questions, our support team can guide you.

By destination

Find the delivery guide for your location.

Choose the destination that best matches where you are ordering from. Where a fixed public rate is not available, the page clearly explains that the final price is confirmed at checkout.

UK Mainland

Orders shipping to UK mainland addresses.

Delivery price

From Β£3.49

Estimated delivery

2-5 working days

Free delivery

Over Β£50

Express delivery starts from Β£4.99. Final options and any service upgrades are confirmed at checkout.

Contact support

Additional delivery information

At Hipeon, we aim to provide a seamless and reliable delivery experience for all our customers. Below you'll find all the information you need regarding our delivery options, costs, and timeframes.

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1. Delivery Options and Costs

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1.1 Standard Delivery

- Cost: Β£3.50 or Free on orders over Β£50

- Delivery Time: 3-5 working days

- Coverage: Available across mainland UK

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1.2 Express Delivery

- Cost: Β£4.99

- Delivery Time: 1-2 working days

- Cut-off Time: Orders placed before 6PM will be dispatched the same day.

- Coverage: Available across mainland UK

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1.3 Next Day Delivery

- Cost: Β£7.49

- Delivery Time: Next working day

- Cut-off Time: Orders placed before 6PM will be delivered the next working day.

- Coverage: Available across mainland UK

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1.4 International Delivery

- Cost: Calculated at checkout based on destination and weight

- Delivery Time: 7-14 working days depending on location

- Customs and Duties: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

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2. Delivery Timeframes

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We work hard to ensure that your order is delivered within the estimated timeframes. However, please note that delivery times are estimates and may vary due to factors beyond our control, such as adverse weather conditions or postal delays.

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- Weekends and Bank Holidays: Orders placed on weekends or bank holidays will be processed on the next working day.

- Peak Times: During peak periods, such as Christmas or Black Friday, delivery times may be longer.

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3. Tracking Your Order

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Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your order using this number on our delivery partner's website. If you have any questions or concerns about your delivery, please contact our customer service team.

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4. Missed Deliveries

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If you are not available to receive your delivery, our courier will leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot. If the delivery is not collected or rearranged within [X] days, the parcel will be returned to us.

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5. Delivery Restrictions

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5.1 Remote Areas

Please note that delivery to certain remote areas may take longer and may incur additional charges. This includes the Scottish Highlands, Northern Ireland, and other offshore locations.

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5.2 PO Boxes and BFPO Addresses

We do not currently deliver to PO Boxes or BFPO addresses.

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6. Damaged or Missing Items

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If your order arrives damaged or items are missing, please contact us within 48 hours of receipt. We will work with you to resolve the issue as quickly as possible.

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7. Contact Us

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If you have questions about our delivery options, our team at Hipeon is ready to assist you. Please contact us at Support@Hipeon.com.