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Policy
This page explains how delivery charges, timing, regional restrictions, and destination-specific considerations are handled, so customers can separate the policy terms from the everyday delivery guide.
These points explain how delivery pricing and timing are interpreted, where final shipping decisions are confirmed, and what changes when a basket or region falls outside straightforward mainland delivery.
Pricing
Public guide prices help set expectations, but the final delivery charge depends on the products in your basket, the service selected, parcel size, and the destination entered at checkout.
Timing
Dispatch timing, courier capacity, weather disruption, bank holidays, postcode restrictions, and customs processes can all affect how quickly an order arrives after it leaves us.
International orders
Orders sent outside the UK can be subject to import charges or destination-specific handling rules. Those charges are controlled by the destination country and courier process rather than the policy page alone.
The simplest path is to use the delivery guide for expectations, then treat this page as the policy framework behind those expectations.
Start with the delivery page to understand the typical service levels, destination guidance, and the kind of pricing customers usually see for their region.
The checkout is where the exact delivery methods, timing, and charges are confirmed against the live basket and shipping address.
If you are ordering to a restricted postcode, a remote region, or an international destination with special handling questions, customer care is the best route for a clearer answer before purchase.
At Hipeon, we aim to provide a seamless and reliable delivery experience for all our customers. Below you'll find all the information you need regarding our delivery options, costs, and timeframes.
- Cost: £3.50 or Free on orders over £50
- Delivery Time: 3-5 working days
- Coverage: Available across mainland UK
- Cost: £4.99
- Delivery Time: 1-2 working days
- Cut-off Time: Orders placed before 6PM will be dispatched the same day.
- Coverage: Available across mainland UK
- Cost: £7.49
- Delivery Time: Next working day
- Cut-off Time: Orders placed before 6PM will be delivered the next working day.
- Coverage: Available across mainland UK
- Cost: Calculated at checkout based on destination and weight
- Delivery Time: 7-14 working days depending on location
- Customs and Duties: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
We work hard to ensure that your order is delivered within the estimated timeframes. However, please note that delivery times are estimates and may vary due to factors beyond our control, such as adverse weather conditions or postal delays.
- Weekends and Bank Holidays: Orders placed on weekends or bank holidays will be processed on the next working day.
- Peak Times: During peak periods, such as Christmas or Black Friday, delivery times may be longer.
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your order using this number on our delivery partner's website. If you have any questions or concerns about your delivery, please contact our customer service team.
If you are not available to receive your delivery, our courier will leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot. If the delivery is not collected or rearranged within [X] days, the parcel will be returned to us.
Please note that delivery to certain remote areas may take longer and may incur additional charges. This includes the Scottish Highlands, Northern Ireland, and other offshore locations.
We do not currently deliver to PO Boxes or BFPO addresses.
If your order arrives damaged or items are missing, please contact us within 48 hours of receipt. We will work with you to resolve the issue as quickly as possible.
If you have questions about our delivery options, our team at Hipeon is ready to assist you. Please contact us at Support@Hipeon.com.
These are the questions customers most often ask when they want to understand the terms behind delivery pricing, estimated timing, and destination-specific rules.
The final delivery charge is confirmed at checkout once the basket contents, service level, and destination are known. The public delivery page is there to guide expectations rather than replace the checkout calculation.
Delivery windows are normally estimates unless a service is explicitly sold as guaranteed. Courier disruption, dispatch timing, severe weather, public holidays, customs, and regional restrictions can all affect timing.
That depends on the destination and the way the order is handled in transit. Some destinations collect duties or taxes before delivery, while others collect them on arrival. Customers should check their local import rules if unsure.
If the question is really about a live order, a destination guide, or tracking after dispatch, use the more specific route below.
Shipping guide
Use the delivery page for customer-facing pricing guidance, service expectations, and destination-level shipping information.
After dispatch
If the order is already on the move, the delivery updates page is the better route for tracking, delays, and what unusual courier statuses usually mean.
Direct support
Use customer care for delivery-policy questions that depend on postcode restrictions, courier availability, cross-border handling, or a live order scenario.
