Frequently asked questions

Browse the website, add your chosen items to the basket, and continue to checkout. You will be asked for your delivery details and payment information before the order is confirmed. Once the order has been placed, we will send a confirmation email with the key details.

If you need to cancel or amend an order, contact us as soon as possible. Changes can usually only be made before the order has been dispatched. Once an order is in transit, the best next step is to speak with customer care so we can advise on the available options.

Gift wrapping is available on selected items for an additional charge. If the service is available for the product you are buying, the option will appear during checkout.

Standard UK mainland delivery starts from £3.49 and express delivery starts from £4.99. Final delivery costs can vary depending on the size, weight, destination, and service selected for your order. The available options for your basket are always confirmed at checkout, and our Delivery Information page provides more guidance by destination.

Delivery times depend on the service selected and the destination. Most standard orders arrive within 2 to 5 working days. Once your order has been dispatched, you will receive tracking details so you can follow its progress. During busy periods, bank holidays, or severe weather, delivery times may be slightly longer.

Yes. As soon as your order is dispatched, we will send a confirmation email with tracking information where available. You can also log into your account to review your order details and check delivery progress.

Most items can be returned within 30 days of purchase for a refund or exchange, provided they are in their original condition and packaging. Some products may have specific exclusions or additional conditions, so it is always worth checking the product page or returns policy before sending anything back.

Start by visiting the returns page and completing the returns process with your order details. Pack the item securely in its original condition and packaging, then attach the return label provided during the process. Once booked, you can drop the parcel off with the selected carrier or arrange a collection where that option is available.

If you are unsure at any stage, customer care can help you with the next steps.

Once the returned item has been received and checked, refunds are usually processed within 3 to 5 working days. The amount is returned to the original payment method used for the order. Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.

We accept a range of payment methods, including major credit and debit cards, PayPal, Apple Pay, Google Pay, Klarna, and Clearpay. The payment options available for your order will be shown during checkout.

Yes. Payments are processed using secure systems and industry-standard encryption to help protect your personal and payment details. If you would like more information about how your data is handled, please review our privacy policy.

Yes. Flexible payment options are available through Klarna and Clearpay on eligible orders. If your basket qualifies, those instalment options will appear at checkout for you to choose from.

We aim for the product imagery to reflect the item as accurately as possible, including colour, finish, and key features. Small differences can still happen because of screen settings, lighting, or supplier image variations.

If an item is currently unavailable, you may be able to sign up for a stock alert on the product page where that feature is available. You can also check back later or contact customer care if you need help finding an alternative.

Many products include standard warranty cover, and some may also offer extended warranty options. The product page is the best place to check the level of cover available, and our after-sales section provides more support around warranties and care after purchase.

No. You can usually check out as a guest. Creating an account can make future purchases faster and gives you an easier way to review orders and account information.

Use the Forgot Password link on the account login page and enter the email address linked to your account. We will send you a password reset email with the next steps. If you do not receive it, check your spam folder first and then contact customer care if needed.

Your information is used to process orders, provide support, and improve your shopping experience. Where relevant, it may also be used for account updates, service messages, and marketing communications based on your preferences. For more detail, please review our Privacy Policy.