FAQ
Welcome to our FAQ section! We've compiled a list of the most commonly asked questions to help you find the information you need quickly. If you can't find the answer you're looking for, feel free to contact our customer service team.
Frequent Questions
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You’ll be
asked to provide your shipping information and payment details. Once your order is complete, you'll receive a confirmation email.
Can I cancel or amend my order?
If you need to cancel or amend your order, please contact us as soon as possible. We can only make changes or cancellations before the order is dispatched.
Do you offer gift wrapping?
Yes, we offer gift wrapping on selected items for an additional fee. You can select this option at checkout.
Shipping and Delivery
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How much does delivery cost?
Delivery costs vary depending on the size, weight, and delivery option you choose. We offer standard and expedited delivery options, with standard delivery starting from £2.50. Free delivery may be available for orders over a certain amount, which will be specified at checkout. For more detailed shipping costs, please check the delivery options available during checkout or visit our Delivery Information page.
When will my order arrive?
Your order's arrival time depends on the shipping method selected and your location. You can track your order's status by logging into your account or using the tracking link provided in your confirmation email. Most orders are delivered within 3 - 5 days, but delays may occur due to holidays or unforeseen circumstances. If you have further questions, please contact our customer support team.
Can I track my order?
Yes, you can track your order! Once your order is shipped, you'll receive a confirmation email with a tracking link. Simply click the link to view the status and location of your package. You can also log into your account on our website to check your order details and tracking information anytime.
Returns and Refunds
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What is your return policy?
Our return policy allows you to return most items within 30 days of purchase for a refund or exchange, provided the items are in their original condition and packaging. To start a return, visit our Returns page or contact our customer support team. Please note that some items may have specific return restrictions, which are detailed on the product page. Shipping fees may apply for returns unless the item is defective or incorrect.
How do I return an item?
To return an item, please follow these steps:
Visit our Returns page on the website.
Complete the online returns form with your order details.
Package the item securely in its original condition and packaging.
Print and attach the return label provided during the return process.
Drop off your return at the designated carrier or arrange a collection if available.
Please ensure the item is returned within 0 days of receiving it. If you need assistance, our customer support team is happy to help.
When will I receive my refund?
Once your returned item is received and processed, you can expect your refund to be issued within 3-5 business days. The refund will be credited to the original payment method used for your purchase. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider. If you have any questions, feel free to contact our customer support team.
Payment
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What payment methods do you accept?
We accept a variety of payment methods for your convenience, including Credit and Debit Cards, Klarna, Clearpay, Apple Pay, Google Pay, and PayPal. Simply choose your preferred payment option at checkout. If you have any questions or need assistance with payment, our customer support team is here to help!
Is my payment information secure?
Yes, your payment information is secure. We use the latest encryption technology and secure payment gateways to protect your personal and payment details. Our website is compliant with industry standards, ensuring that all transactions are processed safely. For more information on how we protect your data, please review our Privacy Policy. If you have any concerns, feel free to contact our customer support team.
Can I pay in installments?
Yes, you can pay in installments! We offer flexible payment options through Klarna and Clearpay. With Klarna, you can choose to pay in 3 interest-free installments or spread the cost over a longer period. Clearpay also allows you to split your payment into 4 interest-free installments. Simply select your preferred option at checkout. For more details, please visit our Klarna or Clearpay pages.
Products
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Are the product images accurate?
Yes, the product images on our website are designed to be as accurate as possible, showcasing the item's color, design, and features. However, slight variations may occur due to differences in screen settings or lighting. If you have specific concerns, please reach out to our customer support team for more details.
What if the item I want is out of stock?
If the item you want is out of stock, you can often sign up to be notified when it becomes available again. Simply click the "Notify Me" button on the product page and enter your email address. Alternatively, you can check back later, as we regularly restock popular items. For more assistance, feel free to contact our customer support team.
Do you offer product warranties?
Yes, we offer product warranties! A standard warranty is included with most of our products. Additionally, you have the option to purchase extended warranties for extra coverage. Details about the standard warranty and extended warranty options can be found on the product page or during checkout. If you have any questions, our customer support team is happy to help!
Account and Privacy
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Do I need to create an account to place an order?
No, you don’t need to create an account to place an order. You can check out as a guest. However, creating an account allows you to save your details for faster checkout, track your orders, and view your purchase history. It's quick and easy to set up if you decide to register!
How do I reset my password?
To reset your password, click the "Forgot Password?" link on the login page. Enter the email address associated with your account, and we’ll send you a password reset link. Follow the instructions in the email to create a new password. If you don’t receive the email, check your spam folder or contact our customer support team for assistance.
How is my personal information used?
Your personal information is used to process your orders, provide customer support, and improve your shopping experience. We may also use it to send updates about your order, promotional offers, and account notifications. Your data is handled securely and in accordance with our Privacy Policy. For more details, please review our Privacy Policy or contact our support team.
How can I contact customer service?
You can reach our customer service team via email at [your email address] or by phone at [your phone number]. Our team is available [customer service hours].