Returns & Refunds

 

At Hipeon, we want you to be completely satisfied with your purchase. If you are not entirely happy with your purchase, we're here to help. This Return Policy outlines your rights and obligations regarding the return of products purchased from our store, in accordance with UK consumer law.

 

## 2. Your Right to Cancel

 

### 2.1 Cooling-Off Period

Under the UK Consumer Contracts Regulations, you have the right to cancel your order for any reason within 30 days of receiving your goods. This period is known as the "cooling-off" period. To exercise this right, you must inform us of your decision to cancel within this time frame.

 

### 2.2 How to Cancel

To cancel your order, please contact our customer service team by email at Support@Hipeon.com. You can also use the cancellation form available on our website. Please provide your order number and details of the items you wish to return.

 

## 3. Returning Goods

 

### 3.1 Condition of Returned Goods

All items must be returned in their original condition, unused, and in the original packaging, along with any accessories, manuals, and free gifts received with your order. We reserve the right to refuse a return or to offer a reduced refund if the items show signs of wear or damage.

 

### 3.2 Return Shipping

You are responsible for the cost of returning the goods to us, unless the goods are faulty, damaged, or incorrect. We recommend using a tracked and insured service to return your items, as we cannot be held responsible for returns that are lost or damaged in transit.

 

### 3.3 Returning Faulty, Damaged, or Incorrect Goods

If you receive a faulty, damaged, or incorrect item, please contact our customer service team immediately. We will arrange for the item to be returned at our expense and offer a replacement or full refund, including any original delivery charges.

 

## 4. Refunds

 

### 4.1 Processing Your Refund

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 30 days of receiving the returned goods. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

 

### 4.2 Partial Refunds

In some cases, only partial refunds may be granted, such as when:

- The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

- The return is initiated after the 30-day cooling-off period.

 

### 4.3 Non-Refundable Items

Certain items are exempt from being returned unless they are faulty or damaged. These include:

- Perishable goods (e.g., food, flowers)

- Personalised or custom-made items

- Intimate or sanitary goods (e.g., underwear, swimwear)

- Gift cards

 

## 5. Exchanges

 

### 5.1 Exchanging an Item

If you wish to exchange an item for a different size, colour, or model, please contact our customer service team. Exchanges are subject to product availability. If the requested item is unavailable, we will offer you a refund or store credit.

 

## 6. Gifts

 

### 6.1 Returning Gifted Items

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be sent to you.

 

## 7. Contact Us

 

If you have any questions about our return policy, please contact us:

 

Hipeon

Support@Hipeon.com